My officemate, Peter, is a computer expert who troubleshoots for people like his wife who are struggling to learn the basics about computers and their accessories. One day, she called him at our office and said that she has a minor PC disaster -- the
firewall security system was not working. Instead of giving her the usual instructions on how to properly configure a firewall, he gave her a weird piece of advice. "That's easy honey. Here's what you have to do. Go to the kitchen, put the coffee maker on, and don't touch the computer again until I come home," Peter said exasperatedly.
